Thank you for choosing Gereb Delivery for your food and pharmacy delivery needs. We are committed to providing a reliable and efficient delivery service while ensuring customer satisfaction. This Refund Policy outlines the guidelines and procedures for requesting a refund.
1. Eligibility for Refunds
- Refunds are applicable for orders that meet the following criteria:
- Orders with incorrect or missing items.
- Orders that have been canceled before delivery.
- Orders that have been delayed significantly beyond the estimated delivery time.
- Orders that have been damaged during transit.
- Orders that have been charged incorrectly.
2. Refund Requests
- To request a refund, you must contact our customer support team within [number of days] days from the date of delivery.
- You can reach our customer support team through the following channels:
- Phone: +251 939888000
- Email: gereb.technologies@gmail.com
3. Required Information
- When requesting a refund, please provide the following information:
- Order number
- Date and time of delivery
- Description of the issue
- Supporting evidence (e.g., photos of damaged items)
4. Refund Process
- Once your refund request is received, our customer support team will review the information provided.
- We may request additional details or evidence to facilitate the refund process.
- If your request is approved, we will initiate the refund within 3 days.
- Refunds will be processed through the original payment method used for the order.
5. Non-Refundable Items
- Certain items may not be eligible for a refund due to their nature, such as perishable food items or prescription medications. However, if there is an issue with these items, please contact our customer support team for assistance.
6. Refund Denials
- In some cases, refund requests may be denied, including but not limited to:
- Failure to contact our customer support team within the specified timeframe.
- Failure to provide sufficient evidence or information related to the issue.
- Refund requests for items outside the scope of our refund policy.
7. Changes to the Refund Policy
- Gereb Delivery reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or application.
Please note that this Refund Policy applies to all orders placed through the Gereb Delivery website or application. For any further clarification or assistance regarding refunds, please contact our customer support team.
By using our services, you agree to comply with and be bound by this Refund Policy.
